Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at InfinityExpansionUs@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at InfinityExpansionUs@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at InfinityExpansionUs@gmail.com.
Return & Refund Policy
At Infinity Expansion, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll work with you to resolve the issue.
30-Day Returns
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must be:
● Unused and in the same condition in which it was received
● In its original packaging, when applicable
● Accompanied by proof of purchase or your order number
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide instructions on where and how to return your item.
Changed Your Mind?
If you ordered the correct item and simply changed your mind, no longer want the product, or ordered by mistake, you may request a return within the 30-day return period.
Unless otherwise stated, the customer is responsible for return shipping costs for these returns.
Original shipping charges, if any, are not refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can make it right.
We may ask you to provide photographs or a short video showing the product, packaging, damage, or defect so that we can evaluate the issue.
For approved damaged, defective, or incorrect-item claims, we may offer an appropriate resolution such as:
● A replacement
● A refund
● Another resolution agreed upon with you
If we require the item to be returned because of an approved damaged, defective, or incorrect-item claim, Infinity Expansion will provide or cover the appropriate return shipping.
In some cases, we may determine that returning the product is unnecessary.
Return Shipping
Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
Some products may ship from different fulfillment locations. You must contact Infinity Expansion first to receive the correct return instructions.
Infinity Expansion is not responsible for products returned to an unauthorized address.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to process and post the refund.
Exchanges
If you received a damaged, defective, or incorrect product, contact us so we can determine the appropriate replacement or other resolution.
For other situations, the simplest option may be to return the eligible item and place a new order for the product you want.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have not yet entered fulfillment may be canceled for a full refund.
Once an order has entered fulfillment or shipped, we may not be able to cancel it. After delivery, an eligible order can be handled under our normal return policy.
Lost or Missing Packages
If tracking shows that your package has not been delivered within the expected delivery timeframe, please contact us so we can investigate.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building staff, or the carrier when appropriate.
Contact us if you still cannot locate the package, and we will review the situation.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. Any product-specific return restrictions will be disclosed where applicable.
Gift cards, if offered, are non-returnable.
Return Abuse and Fraud
Infinity Expansion reserves the right to decline a return or refund request when there is reasonable evidence of fraud, return abuse, product alteration, or a product being returned in a materially different condition than when it was delivered.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Contact Us
To request a return, report a problem with an order, or ask a question about this policy, please contact Infinity Expansion through the contact information provided on our website.
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.
Last updated: September 27, 2026