Shipping policy

Shipping Policy

Thank you for shopping with Infinity Expansion. We work with fulfillment partners to deliver our products directly to customers.

Order Processing

Orders are typically processed within 1–3 business days.

Processing time is separate from shipping time. During holidays, promotions, or periods of unusually high demand, processing may take longer.

Estimated Delivery Times

Delivery times vary depending on the product, destination, carrier, and fulfillment location.

Estimated delivery times displayed during checkout or on product pages are estimates and are not guaranteed delivery dates.

Some products may be shipped from fulfillment centers outside the United States and may require additional transit time.

Multiple Packages

If your order contains multiple products, they may be fulfilled from different locations.

As a result, your order may arrive in more than one package and on different days. You will not be charged additional shipping solely because an order is divided into multiple shipments.

Tracking

When tracking information is available, it will be provided after your order ships.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address.

If you discover an error in your shipping address, contact us immediately.

We will attempt to update the address if the order has not entered fulfillment, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed Shipments

Carrier delays, severe weather, customs processing, transportation disruptions, and other circumstances outside our control can occasionally affect delivery times.

If your shipment appears significantly delayed, please contact us and we will help investigate its status.

Lost Packages

If tracking indicates that your package has not arrived within the expected delivery period, please contact us.

We will review the tracking information and, when appropriate, work with the carrier or fulfillment partner to investigate.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check:

Around your delivery location

With household members

With neighbors or building staff

With the shipping carrier

If you still cannot locate the package, contact us and we will review the situation.

International Orders

Products may be fulfilled internationally.

International orders may be subject to customs processing, import requirements, taxes, duties, or other charges depending on the destination.

Where applicable, customers are responsible for import duties or taxes that are not collected during checkout, unless otherwise required by law.

Questions

If you have questions regarding your shipment, please contact Infinity Expansion through the contact information provided on our website.

Please include your order number when contacting us about an existing order.

Last updated: September 27, 2026